Patient & Family Engagement: Strategies for Building a Meaningful Partnership

Wednesday, November 15, 2017
9:00 AM
NJHA Conference & Event Center, 760 Alexander Rd., Princeton, N.J. 08540

Improving patient safety and quality of care requires a redesign of relationships in healthcare and a greater emphasis on patient and family engagement (PFE) – often overlooked in quality improvement efforts. Studies suggest that patients and families who feel part of the care team tend to be happier with their care and ultimately have better medical results; are more likely to comply with their treatment and prevention plans; are less likely to engage in unhealthy behaviors; and they have fewer ED visits and hospitalizations (Green and Hibbard, 2011). Additionally, when patients and families are involved, hospitals and healthcare systems have an opportunity to improve quality and reduce medical errors, healthcare-associated infections and readmissions (AHRQ, 2009)

There are countless ways that patients and families can become engaged. They can serve as advisors to enhance quality and safety, redesign systems of care and educate healthcare professionals and other staff about safety. Some are formal and ongoing, others are time-limited and informal. All are necessary to ensure that care is safe and truly responsive to patient and family needs, priorities, goals and values. (IPFCC, 2004; AHA, 2013).

This full day conference will continue to build on the work of the NJHA Patient and Family Engagement Collaborative webinars and other educational events in encouraging all hospitals in New Jersey engage in patient and family-centered care.

For more information and to register online, click here

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